Refund policy

RETURN & EXCHANGE POLICY

At StreetGen, all purchases are considered final. We do not offer returns or refunds once an order has been delivered.

EXCHANGES

We offer exchanges only in accordance with the conditions outlined below.

If you have selected the wrong size, you may request an exchange for another available size of the same product, subject to availability.

To be eligible for an exchange:

The exchange request must be raised within 2 days of receiving the order.
The product must be unused, unworn and unwashed.
All original tags, certificates, packaging and accessories must be intact.
The product must be returned in the same condition in which it was received.
Proof of purchase/order details must be provided.

Once an exchange request is raised, our team will review the request and provide further instructions through WhatsApp or email.

Exchange requests raised after 2 days of delivery will not be accepted.

HOW TO REQUEST AN EXCHANGE

To request an exchange, contact us through:

WhatsApp: 9877733703 (preferred)
Email: support@streetgen.in

Please include your order number, reason for exchange and the size you require.

Products sent back without first raising and receiving approval for an exchange request will not be accepted.

SIZE EXCHANGES

We strongly recommend checking our size chart before placing your order, as size selection is the customer's responsibility.

If the size you ordered does not fit, you may request an exchange for another available size of the same product within the 2-day exchange window.

Size exchanges are subject to product availability. If the requested size is unavailable, our team will provide the available options.

DAMAGED, DEFECTIVE OR WRONG PRODUCTS

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective or different from the product you ordered, contact us immediately through WhatsApp or email with clear photographs/videos of the issue.

After verification, StreetGen may provide an exchange or another appropriate resolution.

Issues that arise from normal use, washing, improper handling or failure to follow product-care instructions are not considered manufacturing defects.

NON-ELIGIBLE REASONS

Exchanges will not be accepted for:

Change of mind
Color preference or minor color variation caused by lighting/screens
Design preference
Perceived differences in print/design appearance
Products that have been worn, washed or used
Products without original tags, certificates or packaging
Requests made after the 2-day exchange period
Sale/discounted products, unless the product is defective or incorrectly supplied

NO RETURNS OR REFUNDS

StreetGen does not accept returns for refunds. Once an order has been successfully delivered, the purchase is final.

We do not provide refunds for:

Change of mind
Color or design preference
Personal preference regarding fit or appearance
Sale or discounted products

Where an exchange is eligible under this policy, the resolution will be an exchange rather than a refund.

REFUNDS

Except where required by applicable law, StreetGen does not provide refunds for delivered orders.

If a refund is legally required or specifically approved by StreetGen in an exceptional case, the applicable refund process and timeline will be communicated separately.